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Skills Summary:
- Technical Project Manager with experience in the areas of software and web development, quality assurance and foreign language translation projects.
- Technical writer and instructor.
- Management of IT technicians and designing IT systems.
- Complete knowledge of PDLC – Product Development Lifecycle Control.
Professional Experience
Beckhoff Automation, LLC (North America Headquarters) – Burnsville, MN 2007 to 2008
Industrial PC Product Manager/Technical Documentation Manager
- Worked with international headquarters to design and develop products to meet specific customer needs.
- Managed international shipments including import tariffs, export designations and various certification standards (UL, CSA, CE, etc.).
- Represented Beckhoff at international trade shows and supported sales in onsite presentations.
- Authored articles for trade publications.
- Worked with marketing to develop sales and marketing pieces for web, tradeshow displays and other media.
- Developed tools to help sales become more knowledgeable about the product line.
- Worked as a liaison between sales and support and headquarters in Germany to facilitate (in addition to customizations) shipments, RMAs and relaying development information.
- Handled escalated service calls by coordinating support staff domestically and internationally.
- Created training manuals, rewrote brochures developed in Germany and proofread and consulted on other training and marketing materials.
Tech Logic Corporation – White Bear Lake, MN 2002 to 2006
Senior Product Manager
- Evaluated and articulated market needs and opportunities for technology based products and services.
- Defined feature roadmap for company’s technology products based on business opportunities as defined by Market Leaders.
- Authored detailed Product Requirements and Specifications.
- Applied formal Product Readiness Review for product rollout.
- Became subject matter expert on RFID and other technology areas and provided vision and leadership to technology R&D efforts.
- Developed and deployed key market messages and communication strategies for technology products. (Including fact sheets, demonstrations, etc. for sales and marketing.)
- Represented Tech Logic at trade shows and performed sales demonstrations at critical sales opportunities. Operated as a sales agent in special situations.
- Represented Tech Logic by becoming involved in industry standards committees (NISO, RFID standards, etc.)
Other duties carried over from previous positions at Tech Logic:
- Customer support escalation.
- QA, including creating test matrixes and directing testing engineers.
- Technical writing and consulting on content, technical specifications and layout for new manuals.
AlphaBetas, Inc. – Blaine, MN 2000 to 2002
Project Manager
- Managed up to 13 employees and contractors, successfully bringing together the divergent talents of graphic artists, software engineers, quality assurance technicians and system engineers to accomplish the needs of the clients.
- Supervised software and hardware quality assurance projects.
- Managed software development projects.
- Oversaw all foreign language translation/localization projects.
- Principal designer in all web development projects, managing other resources when necessary.
Imation (3M spin-off company) – Oakdale, MN 1996 – 2000
Global NT Administrator
- Built, installed and administered servers remotely through the use of Tivoli, PCAnywhere, Terminal Server and HPTopTools as well as Dell’s and HP’s remote administration server expansion cards.
- Successfully arranged and carried out migration plans to move servers from branches to headquarters with no loss of data or damage to equipment.
- Designed and implemented backup plans utilizing Veritas’ BackupExec, NetBackup and Lagato with single-tape devices and large, robot driven tape arrays.
- Assisted the Tivoli administrators with software distribution.
- Worked with the Lotus Notes administrators to increased Domino Server up-time and user satisfaction.
- Team web site administrator, administering IIS on Windows NT 4.0.
- Redesigned a Cybex system (enterprise level KVM system), making it a time saving tool used by different administrators throughout the campus to access their servers in the centralized data center.
United States Navy Reserve 1987 – 1995
Honorable Discharge.
Rank: Petty Officer 3rd Class (E4)
Training: Aviation Ordnance, damage control/fire-fighting, general leadership.
Extra Responsibility: Unit Educational Petty Officer, Assistant Unit Career Counselor.
Education and Training
University of Minnesota, Minneapolis, MN 1987 – 2007
Bachelor of Arts degree in Linguistics, minor studies in Japanese.
Hamline University, St Paul, MN 1985 – 1987
Music major.
RFID+ certification
HP STAR certification course
MCSE courses
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