Skills Summary: • Technical Project Manager with experience in the areas of software and web development, quality assurance and foreign language translation projects. Professional Experience
AlphaBetas – St. Paul, MN 2000 to present
Imation (3M spin-off company) – Oakdale, MN 1996 – 2000
3M – Maplewood, MN (as a contractor with ICES ltd.) 1995 – 1996
Prisma International (Foreign language translation firm) – Minneapolis, MN 1992 – 1995
United States Naval Reserve 1987 – 1995
Education and Training University of Minnesota, Minneapolis, MN 1987 – 1990 HP STAR certification course Professional Organizations BFMA (Business Form Management Association) Apple Developer Association
[Contact me for address and email information]
Home:
Cell: 612 730-6456
Fax: 630 214-5377
Email:
• Technical writer and instructor.
• Management of IT technicians and designing IT systems.
• Complete knowledge of PDLC – Product Development Lifecycle Control.
Tech Logic Corporation – Maplewood, MN
Software Engineering Manager 2003 to present
• Managed a team of seven software engineers that successfully completed projects worth $900,000.
• Designed a web-enabled bug-tracking database, simplifying bug reporting and resolution tracking.
• Improved the installation and setup screens of the software, reducing the time programmers spent in the field by 75%.
• Implemented Unicode support and localization methodology, in order to prepare the products for the global market.
Tech Logic Corporation – Maplewood, MN
Customer Care/QA Manager 2002 to 2003
• Managed a team of three support technicians, setting standards and scheduling onsite support.
• Rewrote and designed the user manuals which led to the collection of $500,000 that clients had been withholding in lieu of system documentation.
• Implemented a system to help clients install software with phone support alone, saving the company at least $14,000 annually in travel expenses.
• Initiated Quality Assurance standards. Incidents of installation or functionality problems with the software have gone from six a month down to three in the last year.
• Oversaw phone support for both software and hardware issues.
Part-Owner
• Managed 13 employees and contractors, successfully bringing together the divergent talents of graphic artists, software engineers, quality assurance technicians and system engineers to accomplish the needs of the clients.
• Supervised software and hardware quality assurance projects. Under my guidance, the Macintosh port of Microsoft’s Age of Empires was rated the most stable and bug-free game to date by industry magazines.
• Managed software development projects, delivering projects on time and within budget.
• Oversaw all foreign language translation/localization projects, producing translations that were found to be error-free by Microsoft and Apple.
• Principal designer in all web development projects, managing other resources when necessary.
• Instrumental in implementing redundancy, automatic alerts and remote administration on the web servers (Windows, BSD UNIX and Macintosh), decreasing unscheduled “down-time” to less than two hours a month.
Global NT Administrator
• Built, installed and administered servers remotely through the use of Tivoli, PCAnywhere, Terminal Server and HPTopTools as well as Dell’s and HP’s remote administration server expansion cards.
• Successfully arranged and carried out migration plans to move servers from branches to headquarters with no loss of data or damage to equipment.
• Designed and implemented backup plans utilizing Veritas’ BackupExec, NetBackup and Lagato with single-tape devices and large robot driven tape arrays.
• Greatly improved the timeliness of software distribution by assisting the Tivoli administrators.
• Greatly increased Domino server up-time and user satisfaction by working closely with the Lotus Notes administrators.
• Team web site administrator, administering IIS on Windows NT 4.0.
• Redesigned a Cybex system (enterprise level KVM system), making it a time saving tool used by different administrators throughout the campus to access their servers in the centralized data center.
Senior Support Technician
• Responsible for troubleshooting and installing hardware and software on Macintosh, IBM and compatibles, HP UNIX and VAX.
• Updated and edited the procedures manual.
• Installed, configured and performed troubleshooting of network and remote connectivity.
Systems Administrator
• Created and maintained a Macintosh and IBM Ethernet network solution.
• Created and maintained the database used to track clients and subcontractors, employee hours and job history and to generate reports using all three.
• Maintained and performed troubleshooting on individuals’ workstations both Mac and IBM.
• Oversaw the installation of software and hardware upgrades.
• Researched and purchased hardware and software to meet present and future needs.
• Researched and performed development in the areas of non-roman script language production and machine translation.
• Produced documentation and trained personnel on the use of software and systems.
Honorable Discharge.
Rank: Petty Officer 3rd Class (E4)
Training: Aviation Ordnance, damage control/fire-fighting, general leadership.
Extra Responsibility: Unit Educational Petty Officer, Assistant Unit Career Counselor.
Major study in Linguistics, minor in Japanese.
Hamline University, St Paul, MN 1985 – 1987
Music major.
MCSE courses
Publications Officer